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IntelAgent Customers

customer results

Just imagine being able to make such a positive impact in months, without spending more money...

“Our organisation deals with a lot of complex issues. IntelAgent gives us the opportunity to deal with thousands more queries 24/7/365 in a cost-effective way, freeing up our front-line staff to deal with the things where people in our communities really need a human response.”

- Matthew Gatehouse, Head of Policy Performance and Scrutiny at Monmouthshire County Council
Matthew Gatehouse
Abigail Barton
“We have already given 100s of hours of time back to the contact centre!”

Abigail Barton, Head of Communications at Pembrokeshire Council  
“Being able to handle high volumes of Covid-19, waste collection and council tax enquiries via the digital assistant has led to a 15% reduction in calls and emails across all services. We have released customer contact agents’ time to focus on Herefordshire’s less digitally savvy, and higher vulnerability citizens.”

- Andy Churcher, Programme Manager: Digital, Technology and Systems at Herefordshire Council

Andy Churcher
Gabrielle Mancini
“IntelAgent streamlines user experience, decreases dwell time and impacts call centre volumes. IntelAgent can’t do enough for us, this has been a very positive experience.”

- Gabrielle Mancini, Customer Engagement & Transformation at West Berkshire Council
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