Our company was founded in 2017 and our partners include Google, Agilisys, Socitm, 8x8, and many more.
Our investors include institutional firms like The British Business Bank and The Development Bank of Wales.
We've worked with many Local Authorities across the UK; West Berkshire, Herefordshire, Monmouthshire, Central Bedfordshire, Oadby & Wigston, Bridgend, Pembrokeshire, Carmarthenshire, Rugby, Havering, Barking & Dagenham... the list goes on.
We are endorsed by our customers, and we recently won Best Public Sector Automation firm 2021!
We’ve also won StartUp of the Year, Technology Start Up of the Year, Tech Nation Rising Star, and Top 5 Global chatbot platform, so you’re in safe hands!
It all started when our Founder Paul Shepherd saw first hand how social media platforms like Twitter and Facebook were becoming widely adopted as customer service channels by businesses in America.
Paul started a digital agency with the mission to educate UK companies on how to implement these new channels to serve customers more efficiently.
The agency was successful, and that planted a seed; how can customer service channels be automated, to solve the issue of the repetitive customer enquiries.
Paul looked for an easy and affordable solution, but there wasn’t one. The solutions he tried ended up creating more workload! So…
Paul hired a team and shared his vision to build the best solution on the market for drastically reducing customer service teams' workloads, whilst increasing satisfaction scores... and it worked!
Paul took a closer look at which industries were most in need of support like this, and that led to the IntelAgent team creating a very specific solution for Local Government, a sector across which their solution could make a very real, very 'human' difference.